In order to ensure the safety and welfare of the staff and patients of Abridge Surgery we operate a zero tolerance policy regarding abuse or violence from patients or relatives. We reserve the right to remove such patients from our list with immediate effect.
A patient can be removed without warning if:
- They have been violent towards a staff member (or threatening to the extent the staff member feared for their personal safety)
- They have moved outside the practice area
- There are reasonable grounds to believe that issuing a warning would be harmful to the patient’s physical or mental health
- It is not reasonable or practicable for a warning to be given