• Coronavirus Advice

    If you suspect that you have the Coronavirus, please do not go to a GP surgery, pharmacy or hospital.

    More Information
    Coronavirus Advice
  • Welcome to Abridge Surgery

    We are currently accepting new patients.

    More Information
    Mother and Father with their two children
  • Health Help Now

    Need medical help and advice?

    Find the right service for your needs with Health Help Now.

    More Information
    Health Help Now App - download free app or visit westessex.healthhelpnow.nhs.uk
  • Repeat Prescriptions

    Repeat prescriptions will be ready for collection within 48 hours.

    More Information
    A pharmacist stood behind his counter with his arms folded staring out to the camera
  • Clinics & Services

    We offer a range of clinics and services at the practice.

    More Information
    Doctor using a stethoscope on a baby
  • Home Visits

    We offer home visits to patients who are housebound or too ill to attend the surgery.

    More Information
    An older woman with a younger woman hugging her from behind
Show Side Menu
To view, print or save our practice booklet, click here
Survey Results
Online Services
Useful Resources

Welcome to Abridge Surgery

Important Patient Information / Update 19th May 2020

Please note that we will no longer be accepting urine samples unless requested by a clinician

Please continue to put prescriptions and any correspondence in the lockable box at the front of the surgery

 

Important Patient Information

To all our patients,

As the COVID-19 delay phase continues, we are taking steps to ensure the safety and wellbeing of all patients and staff at the practice.

We ask that if you have symptoms of a high temperature or a new, continuous cough, or you live with someone that is experiencing any of these symptoms that you self-isolate as per NHS Guidance (see the latest COVID-19 advice).

Appointments:

We are now telephone triaging all appointments with our clinicians when you call to make an appointment. Telephone triage will be the appointment system we use from now on.

The times for booking an appointment are 8am (morning appointments) and 2pm (afternoon appointments). When you call the surgery to book an appointment you will be asked by our receptionists for your name and the contact telephone number.

The Doctor will call you (for morning appointments) before midday and between 4 and 6pm for afternoon appointments.

A Clinician will assess your case over the telephone and advice will be given. You may also be offered a video consultation. You will only be asked to attend the practice for a face to face assessment by the Clinician if this is necessary.

Please DO NOT attend the surgery unless advised to do so by a clinician.

Please be assured that you are not 'wasting our time' and that it is important to seek advice for things like chest pain, unusual lumps and rashes.

Immunisation for children during COVID-19

Please continue to book in your children for their routine immunisations. As long as both the parents and children are well and not displaying symptoms of Coronavirus or other infections, children should have routine childhood immunisations as normal. Abridge Surgery are taking appropriate measures to

minimise the risks by reducing people coming into the surgery. Please book an appointment if notified.

Cervical smears

We continue to carry out routine cervical smears

Please telephone the surgery to book your appointment

B12 injections

We continue to carry out Vitamin B12 injections.

Please telephone the surgery to book your appointment


We can triage patients with a video consultation and invite you into the surgery if we deem it necessary.

Any patients with chronic conditions such as asthma / COPD or diabetes must contact the surgery to arrange a telephone consultation with a nurse if you have any concerns.

Prescriptions

Repeat prescriptions can be requested online or posted through our secure letterbox outside the front door, which is checked regularly throughout the day.

If you have a nominated pharmacy, your prescription will automatically be sent there.

If you do not already have a nominated pharmacy please contact the surgery to arrange this for you


We would like to thank the Abridge and Theydon Carers groups who have worked and continue to do so on behalf of patients in our community. They continue to be in contact with our patients and have been collecting and delivering shopping and prescriptions as well as being a listening ear at the end of the phone. Your work is very much appreciated by all here at the surgery.

In addition, NHS Volunteer Responders (GoodSams) have been mobilised to help support vulnerable individuals who are self-isolating. Priority will be given to those identified as most at risk from COVID-19 and asked to self-isolate at home for an extended period, and to those who health practitioners and local authorities consider to be vulnerable. The volunteer initiative is being delivered by NHS England and NHS Improvement in partnership with Royal Voluntary Service and enabled by the GoodSam Responders app.

NHS Volunteer Responders can be asked to help individuals with tasks such as delivering medicines from pharmacies; driving patients to appointments; bringing them home from hospital; and regular phone calls.

Important Patient Information: Non-Covid emergencies

  • Please don’t ignore medical emergencies.
  • The surgery is still open for telephone and video consultations with both the GPs and nurse.
  • Any patients with chronic diseases, contact the surgery to book an appointment
  • We are still giving baby and children’s immunisations – contact the surgery to book an appointment

Click here for details of other services available to provide help and support to carers and vulnerable people within the community

Important Patient Information

  • We will now be triaging all appointments when you call to make an appointment.
  • Please do not come into the surgery to post your repeat prescription.
  • Please use the box outside the surgery (which is emptied regularly).
  • We will not now be printing prescriptions at the surgery.
  • If you do not already have a nominated pharmacy please telephone the surgery to arrange this.

If you are needing a self isolation note for your employer please click here to download a letter you can complete.

Data Protection Act - Patient Information

Click here for the details including the full policy.

Health Help Now

Need medical help and advice? Find the right service for your needs with Health help Now. Find out more at http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health help Now.

Need medical advice? Find the right service for your needs. Download our free app or visit westessex.healthhelpnow.nhs.uk. App available on the App Store or Get It from Google Play.

ABRIDGE SURGERY HOSPITAL DISCHARGE AND OUTPATIENT PRESCRIPTIONS

 Please be aware that the Surgery will no longer be fulfilling any hospital discharge or outpatient prescriptions in accordance with West Essex CCG requirements.

Any prescriptions that have been given to you upon hospital discharge or from outpatients must be fulfilled by the discharging hospital and NOT Abridge Surgery.

 Unfortunately if you present your hospital discharge prescription at the Surgery you will be asked to return to the hospital to collect your medication.

Thank you in advance for your understanding

Abridge Surgery & West Essex CCG

Patient Information

 In accordance with NHS England guidance, our patient referrals may be discussed with colleagues and West Essex CCG representatives.  

Doctors

Dr Douglas Colvin & Dr Ben Isinkaye

How To Contact Us

37 Ongar Road
Abridge
Romford
Essex
RM4 1UH
Tel: 01992 812961

Out of Hours

Click here for the information on who to contact when the surgery is closed.

Disabled Access

The surgery is accessible by wheelchair and has disabled toilet facilities.

Practice News
Health Conditions A to Z
Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Important Patient Information

  • We will now be triaging all appointments when you call to make an appointment.
  • Please do not come into the surgery to post your repeat prescription.
  • Please use the box outside the surgery (which is emptied regularly).
  • We will not now be printing prescriptions at the surgery.
  • If you do not already have a nominated pharmacy please telephone the surgery to arrange this.

If you are needing a self isolation note for your employer please click here to download a letter you can complete.


Close

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!