Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday)

• Use an online form – open all hours
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.

To request a routine appointment in the next 7 days

• Use an online form 
• Phone us Monday to Friday, 8.00am to 6.30pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable health professional to help you.

Your appointment

We may then offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Phone us Monday to Friday, 8.00am to 6.30pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Evening and weekend appointments are available from 6.00pm to 8.00pm Monday to Friday, 8.00am to 4.00pm Saturdays and Sundays 10.00am to 2.00pm. Appointments are at the local Health and Wellbeing Centre.
• Out of hours information
• If it’s a life-threatening emergency call 999.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs.

Home Visits

To request a home visit contact the surgery before 10.30am.

Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.

Lack of transport is not a reason to request a home visit.

Injured or unwell? Use the right service. #ChooseWell

Self-Care

• Grazed knees
• Sore throat
• Coughs & colds

Visit nhs.uk for self-care advice

Pharmacy

• Headaches
• Upset stomach
• Aches & pains
• Bites & stings

NHS 111

Visit 111.nhs.uk or call 111 for advice and support. 24 hours a day. 7 days a week

GP

Call your GP for symptoms that won't go away.

Minor Injury Unit

Urgent but not life-threatening

• Sprains
• Fractures
• Burns

999 / A&E

• Unconscious
• Breathing problems
• Stroke
• Heart attack
• Heavy bleeding
• Serious burns