Did Not Attends

Process For Logging Patients Who Do Not Attend For Their Appointments

This process relates to patients who have not attended for a booked appointment within a calendar year.

Details of patients who do not attend are logged by the Practice Manager.

If the patient does not attend (DNA) for a second time within a calendar year, a letter is written to the patient and logged on their record

If the patient does not attend for a third time within a calendar year a ‘final’ DNA letter is sent to the patient to remove them.

Issue:1 November 2016

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