Show Side Menu
To view, print or save our practice booklet, click here
Survey Results
Online Services

Did Not Attends

Process For Logging Patients Who Do Not Attend For Their Appointments

This process relates to patients who have not attended for a booked appointment within a calendar year.

Details of patients who do not attend are logged by the Practice Manager.

If the patient does not attend (DNA) for a second time within a calendar year, a letter is written to the patient and logged on their record

If the patient does not attend for a third time within a calendar year a ‘final’ DNA letter is sent to the patient to remove them.

Issue:1 November 2016

Your Neighbourhood Professionals. Just a Click Away!