Practice and patient charter

Working together to care for patients and staff

We will:

• treat you with courtesy and respect
• answer the telephone as quickly as we can
• offer you different ways to get in touch with us
• find the most suitable healthcare professional to support you
• keep you safe by following infection control rules
• maintain patient confidentiality and safeguarding processes

We ask our patients to:

• treat all practice staff with courtesy and respect
• continue to wear a face covering within the surgery
• trust our staff to arrange an appointment with the most suitable person
• tell us as soon as possible if you can’t keep an appointment
• tell us if you have moved home or changed your phone number
• talk to us first if you have a concern or complaint